AI that does the work
Agents that carry out multi-step tasks across your systems, with approvals where you want them.
- Email and message triage
- Drafted replies and documents
- System updates
Part of AI Solutions
An assistant that knows your business
Chatbots and assistants that answer customer questions from your own documents, products and policies, around the clock, in whichever languages they write in, and hand over to a person when they should.
Flexible payment, agreed with each business.
Models we build with
- Anthropic
- OpenAI
We choose the model that fits the job and the privacy your data needs, and switch when a better one arrives. Names and marks belong to their owners. We build with these tools; no partnership, endorsement or certification is implied.
AI Chatbots & Assistants
Most questions customers ask have already been answered somewhere in your business: on a product page, in a policy, in an email a colleague sent last week. We build assistants that draw on that content to answer accurately, in your tone, and know when to say they do not know.
The assistant can sit on your website, inside your app, or on Telegram and WhatsApp, where your customers already are. It answers from a knowledge base you control, qualifies leads, books appointments and passes the conversation to a person when it should. Every answer stays within the content you approve.
Why have it built by Baal
Answers from your content
Grounded in your documents and pages, not the open internet, so the answers are yours.
Multilingual
One assistant that answers naturally in the languages your customers use.
Hands over to people
Knows its limits: passes complex or sensitive conversations to your team with the context attached.
What we build
Website assistants
A chat window on your site that answers questions, captures leads and points people to the right page.
Telegram and WhatsApp bots
Assistants on the channels your customers already use, with the same knowledge base behind them.
In-app assistants
Help, guidance and answers built into your mobile or web app.
Customer service assistants
Order status, bookings, returns and account questions answered by connecting to your systems.
Lead qualification
Asking the right questions, scoring the enquiry and passing warm leads to sales with notes.
Internal knowledge assistants
Staff assistants that answer from policies, manuals and procedures.
Explore this division
Paperwork into data
Invoices, forms, contracts, IDs and emails turned into clean, validated data.
- Invoice and receipt processing
- Forms and applications
- ID and KYC documents
Camera and video analysis
Camera and video analysis in apps and on site: detection, counting, measurement and movement.
- Pose and movement analysis
- Object detection and counting
- Measurement from images
AI in your existing software
Summaries, drafting, search and answers added to the tools your team already works in.
- Model and provider selection
- Prompt design and testing
- Evaluation and quality monitoring
AI Solutions
AI that answers your customers, does the paperwork and sees what your cameras see.
- AI assistants and chatbots
- AI agents and workflow automation
- Document and data extraction
How we work
- 01
Talk
You tell us what you need, on WhatsApp, Telegram or the form, and you are talking to the team from the first message. We ask questions until we understand the problem properly — usually the same day.
- 02
Quote
We put the scope, the fee and the timescale in writing before any work begins. No surprises later.
- 03
Build
We build in stages and show you working software as it progresses, not only at the end.
- 04
Support
After release we stay on for updates, fixes and changes as your business grows. Ask for a change and it is done in days, not queued for next quarter.
Frequently asked questions
Will it make things up?
We build assistants to answer only from the content you give them and to say so when the answer is not there. We test against real questions before launch and you can review conversations afterwards.
Can it connect to our systems?
Yes. An assistant can look up orders, bookings and accounts through your APIs, and create records or tickets, with permissions set by you.
Does it work on Telegram and WhatsApp?
Yes. The same assistant can run on your website, in your app and on messaging channels, sharing one knowledge base and one set of rules.