Hotel guest app
Your hotel's own app, from booking to check-out
Guests book their room direct with you, check in before they arrive, order to the room, book the spa or a table, and message the front desk from their phone. They see the bill as it grows and pay by card, Apple Pay or Google Pay. Your staff answer every request from one screen, and you run rooms, rates and offers for one hotel or every property from one console.
Your stay
Room 204
Until Mon 27 Oct
Checked in online
Your room is ready from 14:00
- Room service
- Spa
- Pool
- Wi-Fi
Extra towels
On the way · 5 min
Traditional massage
Sat 25 Oct · 16:00
Your bill
See it and pay before you leave
Welcome back, Lina
Book your next stay
Check-in
Fri 24 Oct
Check-out
Mon 27 Oct
3 nights · 2 adults
Garden room
Breakfast · 32 m²
Members' rate
Balcony suite
Pool view · 45 m²
Members' rate
- Guest app + staff + admin
- Direct booking
- Online check-in
- Your own store listing
- Cards, Apple Pay and Google Pay
Your app. Built your way. Launched fast.
Plenty of companies will sell you a template and leave you to work around it. We build the app around your business: every feature you want, your brand on every screen, and any idea you bring us.
Fast to launch
We have built apps like this before, so we never start from a blank page. Your app goes live fast, on a date we agree with you in writing.
Fully customised
Every screen, feature and rule is set up for the way you work. Want something nobody else has? Tell us and we'll build it.
Under your name
Your logo, your name, your own Apple and Google accounts. Your customers and their data are yours.
See it before you commit
Your proposal shows the screens, how it all works, a written quote and when it launches. No surprises.
One hotel system, a part for everyone
Guests, your staff and the owner each have their own tools, working from the same rooms and bookings.
Guest app
Book, stay and come back.
- Book rooms and packages direct
- Check in online before arrival
- Room service, spa, dining and chat
Staff app
Where the team answers guests.
- Requests and orders as they come in
- Arrivals, departures and room status
- Reply to guests in one tap
Admin console
Where you run the hotel.
- Rooms, rates and offers
- One property or several
- Bookings, payments and reports
One app or separate apps: your choice
Everything above can be built as a single app or as separate apps. Both run on the same system and do the same things.
A single app
Everyone downloads the same app and signs in. Customers see the customer screens; your staff, drivers or riders see theirs. One store listing, one app to keep up to date, and simpler to put together.
Separate apps
Your customers get their own app with its own store listing, and your team gets theirs. Each app shows only what that person needs.
Either way, you run the business from a dashboard in any web browser. Not sure which suits you? Tell us how you work and we'll recommend one.
What guests and hotels expect
The booking guests know from the big travel sites, and everything they would otherwise ask the front desk for, on their phone.
Direct booking
Rooms, packages and dates from your own availability, booked and paid in your app.
Online check-in
Guests send their details and arrival time before they come, so arrival takes a minute.
Room service
Your menu in the app, ordered to the room and added to the bill.
Spa and dining
Treatments and tables booked from the app, at the times you have free.
Chat with reception
Guests ask for towels, a taxi or a late check-out by message, in their own language.
The bill and payments
Guests see what they have spent as they go, and pay by card, Apple Pay, Google Pay or at the desk.
Your guide
Your own tips for the area, opening hours, the Wi-Fi and the house rules, always to hand.
Offers and loyalty
Members' rates and offers for guests who come back, sent to their phone.
Private guest data
Each guest's bookings and details are seen only by the guest and your own staff.
Languages
As many languages as you need, for guests and staff.
Everything your hotel app can have
Modelled on the hotel apps people already use every day. Choose what you need at launch and what comes later; we build it, and add anything only you have.
Guests: booking and before arrival
- Book rooms, suites and packages direct
- Member rates shown when booking
- Add breakfast, transfers or an upgrade
- Online check-in with a passport photo
- Arrival time and special requests
- Airport pick-up booking
- Pre-arrival messages and directions
- Change or cancel a booking
- Room upgrade offers before arrival
- Booking history and saved preferences
Guests: during the stay
- Mobile key to open the room door
- Chat with reception in their own language
- Room service ordering
- Housekeeping and maintenance requests
- Spa, restaurant and activity booking
- Live view of the bill
- Late check-out requests
- Express check-out from the phone
- Hotel guide, Wi-Fi details and house rules
- Local tips, map and tours
- Feedback during the stay
Staff
- Requests and orders by department
- Arrivals, departures and in-house lists
- Room status for housekeeping
- Tasks assigned and marked done
- Guest chat with quick replies
- Alerts for new requests
- Maintenance tickets with photos
- Shift handover notes
- Staff roles by department
Payments
- Cards, Apple Pay and Google Pay
- Deposits taken at booking
- Pay at check-in or check-out
- Charges added to the room
- Split the bill between guests
- Digital receipts and invoices
- Refunds by cancellation policy
- Prices in several currencies
Loyalty and marketing
- Membership tiers and points
- Members' rates and perks
- Points on rooms, dining and spa
- Rewards redeemed for nights or extras
- Offers sent to past guests
- Push notifications for offers
- Birthday and anniversary offers
- Rewards for inviting friends
- Review requests after check-out
Owners and admin
- Rooms, rates and availability
- Packages, offers and seasonal prices
- Several properties in one console
- Menus, spa and activity set-up
- Guest profiles and stay history
- Reports on bookings, spending and requests
- Hotel software and channel manager connections
- Door lock system connection
- Staff accounts and permissions
- Guest data privacy and export
What the hotel gains
More bookings kept direct, and more extras ordered during the stay.
More bookings direct
Guests who stayed once book their next stay in your app, with no commission to a booking site.
More spent during the stay
With room service, spa and dining a tap away, guests order more of them.
A quieter front desk
Check-in details, requests and questions arrive in the app, so staff spend the day with guests in front of them.
Guests who come back
Offers go to past guests when you have rooms to fill, and you see who books from them.
Open for guests in four steps
We build it and publish it. You tell your guests.
- 01
Talk
Your rooms, rates, services and how bookings and requests work today.
- 02
Brand and set up
Your name, logo, rooms, menus, spa and dining, and payments, configured by us.
- 03
Train the team
We show reception, housekeeping and the restaurant the staff app and the console.
- 04
Launch
Guest app submitted to Apple and Google under your accounts.
Tell us your idea. We send you a proposal.
Pick the features you like from this page, add your own ideas and tell us about your business. We come back with a proposal made for you:
Get my proposal- The screens, so you see exactly how your app will look
- How every part works, for your customers, your team and you
- Your written quote for the whole app
- How quickly it launches, with a date
Flexible payment, agreed with each business.
Welcome back, Lina
Book your next stay
Check-in
Fri 24 Oct
Check-out
Mon 27 Oct
3 nights · 2 adults
Garden room
Breakfast · 32 m²
Members' rateBalcony suite
Pool view · 45 m²
Members' rate
Your hotel on every guest's phone
Guests open your app, see your name and book with you. This is where your logo goes.
- Guest app under your own Apple and Google developer accounts.
- Your logo and colours on the app, confirmations, messages and bills.
- Guests are your guests, and their data stays private to them and your hotel.
- No mention of Baal anywhere a guest can see.
Need more than the guest app?
A connection to your hotel software, a loyalty scheme, a screen for your tours or your villas: whatever your hotel needs, we build it around you.
Connections
Your hotel software, channel manager, accounting and messaging tools.
Your own rules
Booking, deposit, cancellation and request rules designed around your hotel.
Your data, always
Guests, bookings and payments export at any time.
Frequently asked questions
Yes. The guest app goes into your own Apple and Google developer accounts, with your hotel's name and logo.
The hotel booking app is a marketplace where many properties list and guests compare them. This one is your hotel's own app: only your rooms, your services and your guests.
Yes. Guests choose the property when they book, each has its own rooms, rates and services, and you see them all in one console.
Yes. A guest's bookings, details and messages are seen only by that guest and your own staff. Baal does not use or share them.
Cards, Apple Pay and Google Pay through your own payment account, or pay at the desk.
Fast. We have built apps like this before, so the time goes on what makes yours different: your brand, your rooms, menus and services, and approval by Apple and Google. Your proposal gives you a launch date.
As many as you need. Guests and staff each choose their own.
The screens on this page show what your app can look like. Yours is built around your business, so we start with a proposal: the screens, how it works, a written quote and when it launches.
Other apps we build
- Community app
- Dating app
- Taxi app
- Hotel booking app
- Holiday rental app
- Spa & salon app
- Clinic app
- Restaurant & café app
- Gym & fitness app
- School & tutoring app
- Online shop app
- AI chat app
- Marketplace app
- Food delivery app
- Hair salon & barber app
- Pharmacy app
- Car & motorbike rental app
- Laundry & dry cleaning app
- Real estate app
- Tour & travel agency app
- Garage & car wash app
- Events and tickets app