Process automation
Approvals, notifications, documents and hand-offs done by software, not by hand.
- Approval workflows
- Notifications and reminders
- Zapier, Make and n8n automations
Part of Business Systems
Field service management software, built around your jobs
One system for every job, from the first call to the paid invoice: scheduling and dispatch for the office, a mobile app for the team in the field, and a booking page for your customers under your own name.
Flexible payment, agreed with each business.
Tools we connect and automate with
- Off-the-shelf automation, set up properly
- Off-the-shelf automation, set up properly
- Self-hosted automation
- Bots, notifications and enquiries
Where the process needs logic these tools cannot hold, we build it. Names and marks belong to their owners. We build with these tools; no partnership, endorsement or certification is implied.
Field Service Management Software
Many service businesses run their jobs on a whiteboard, a group chat and paper job sheets. Field service management software puts every customer, job, technician and invoice in one place, so the office knows where everyone is and nothing is lost between the call and the payment.
We start from how your business actually works: how jobs come in, how they are priced and scheduled, what your technicians need on site, what the customer signs and how you get paid. Then we build the system around that, in stages your team can use as they arrive, and bring your existing customers and jobs across. It suits cleaning companies, HVAC, plumbing and electrical contractors, pest control, maintenance and repair teams, and any business that sends people to a customer's door. We host it, keep it secure and support it after launch, and the system is yours.
Why have it built by Baal
Every job scheduled in one place
A calendar and map of every job and technician, so the office can book, move and dispatch work in seconds.
A mobile app for the field team
Technicians see their day, get directions, fill in job sheets, take photos and collect signatures on a phone.
From job to invoice without retyping
Quotes become jobs, finished jobs become invoices, and every visit is kept against the customer and the site.
What we build
Bookings and job requests
Jobs from phone calls, your website and a customer booking page land in one list, ready to price and schedule.
Scheduling and dispatch
Drag jobs onto a calendar or map, assign the right technician, and send them the details on their phone.
Technician mobile app
Job details, checklists, photos, notes, parts used and customer signatures, captured on site and synced to the office.
Quotes, invoices and payments
Send quotes, turn them into jobs, invoice when the work is done and take payments online through a provider you choose.
Recurring work and contracts
Regular cleans, service contracts and maintenance visits that schedule themselves, with reminders to customers before each visit.
Customers, sites and equipment
Every customer, address, asset and past visit on record, so the next technician arrives knowing the history.
Explore this division
Custom CRM
A CRM built around how you sell, with smart tools built in, and owned by you.
- Lead and enquiry inbox
- Sales pipeline
- Customer records
Internal tools & CRM
Custom CRM, staff portals and admin tools built around how your team works.
- Custom CRM
- Lead and enquiry management
- Customer and staff portals
POS & inventory
Point-of-sale, stock control and multi-branch reporting, with card and QR payments at the till.
- Point-of-sale
- Inventory and stock control
- Barcodes and labels
Spreadsheet to software
Turning spreadsheets and paper into proper systems with permissions, history and reporting.
- Process and spreadsheet mapping
- Data migration
- Forms that replace paper
Church management software
Church management software built around your church: members, groups, giving, attendance and volunteers in one place.
- Member and family directory
- Small groups and ministries
- Giving records and statements
Construction management software
Construction management software built around your company: projects, schedules, site diaries, costs and subcontractors in one place.
- Project tracking and schedules
- Site diaries and photos
- Costs, variations and purchase orders
Property management software
Rental property management software built around your portfolio: properties, tenants, leases, rent, maintenance and owner reports in one place.
- Properties, units and tenants
- Leases and renewals
- Rent tracking and arrears
Business Systems
The tools your team works in every day, built around how your business actually runs.
- Internal tools and dashboards
- Process and workflow automation
- CRM and customer management
How we work
- 01
Understand
We learn how the business works day to day and where the friction actually is.
- 02
Propose
We set out what we would build and the timescale in a written quote before anything starts.
- 03
Build
We build in stages and put working software in front of your team as it progresses.
- 04
Support
We stay on for updates, fixes, and changes as the way you work changes.
Weighing a white-label platform?
See what a custom build gives you that renting does not: your own app listing, your code, your data, and changes when you ask.
Frequently asked questions
Can it work with the tools we already use?
Yes. It can connect to your accounting software, payment provider, email, calendars and maps, and we bring your existing customers and jobs across. Which connections you need is set out in the proposal, then the written quote.
Does the technician app work without a signal?
It can be built to keep working offline on site and sync when the phone is back online. What your team needs in the field is part of the proposal, then the written quote.
Do we have to build everything at once?
No. Most start with jobs, scheduling and the technician app, then add quotes, invoicing, recurring work and a customer booking page. Each stage is set out in the proposal, then the written quote.
How is it quoted?
Every system is quoted. Tell us how your service business runs, we send a proposal, then a written quote, then an invoice.
Ready to build something?
Want a ready-made app? Pick it, tell us your business name and you can be live in about 7 to 14 days. Something custom? Tell us about it on WhatsApp or Telegram and we send you a proposal and a written quote.